Juan36T Privacy Policy – How We Protect Your Data

1. Introduction

Welcome to Juan36T. We operate the online gaming platform available at juan36t.com. This Privacy Policy explains how Juan36T ("we," "us," or "our") collects, uses, discloses, and safeguards the personal information you provide when you register an account, place bets, make deposits, or simply browse our site.

We know that trust is everything — especially when real money is involved. That's why Juan36T has made data privacy one of our top priorities since day one. This document is our commitment to you, the player, written in plain and straightforward terms so you always know where you stand.

This policy applies to all registered members and visitors of juan36t.com, regardless of the device you use or the location within the Philippines from which you access our services.

2. Information We Collect

Juan36T collects different types of personal information depending on how you interact with our platform. Here's a breakdown of what we gather and why.

2.1 Information You Give Us Directly

• Registration details: Full name, date of birth, email address, mobile number, and home address in the Philippines.
• Identity verification (KYC): A copy of a valid government-issued ID (e.g., PhilSys ID, passport, UMID, driver's license) as required by PAGCOR licensing rules.
• Payment information: GCash or Maya account numbers, bank account details (BDO, BPI, UnionBank, etc.), or Visa/Mastercard card details processed through secure gateways.
• Communications: Any messages you send to our customer support team via live chat or email.

2.2 Information We Collect Automatically

• Device and browser data: IP address, browser type, operating system, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, bet history, session duration, and click patterns.
• Cookies and tracking pixels: We use first-party cookies for session management and preferences. See Section 8 for our full Cookie Policy.
• Location data: General geographic location (province/city level) derived from your IP address, used for regional compliance checks.

2.3 Information from Third Parties

Occasionally, Juan36T may receive information about you from third-party payment processors or identity verification partners we work with to comply with anti-money laundering (AML) regulations. We only collect what is strictly necessary and permitted under applicable Philippine law.

3. How We Use Your Information

Every piece of data we collect has a clear, specific purpose. Juan36T uses your personal information to:

• Create and manage your player account on juan36t.com.
• Process deposits, withdrawals, and winnings in Philippine Peso (₱) to and from your preferred local payment method.
• Verify your identity to comply with PAGCOR, AMLC, and NPC requirements under Philippine regulations.
• Provide personalized game recommendations and relevant promotional offers — only if you've opted in.
• Detect and prevent fraud, cheating, and any form of unauthorized access to your account.
• Respond to your support inquiries and resolve account issues as quickly as possible.
• Send you transaction confirmations, security alerts, and important account notifications.
• Improve our platform, games, and overall user experience through anonymized analytics data.
• Meet legal and regulatory obligations imposed on online gaming operators in the Philippines.

4. Data Sharing and Disclosure

Juan36T does not sell your personal information to third parties for marketing purposes — full stop. We may, however, share limited data in the following circumstances:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet providers, and card networks like Visa and Mastercard receive only the minimum data required to complete transactions.
• Identity verification providers: KYC/AML partners receive your ID details solely for compliance checks. They are bound by strict data processing agreements.
• Regulatory bodies: PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC) may require us to disclose certain player data when legally mandated.
• Law enforcement: We will cooperate with Philippine law enforcement agencies if required by a valid court order or legal process.
• Service providers: Cloud hosting and IT security partners who help us run Juan36T are contractually prohibited from using your data for any purpose other than providing services to us.

Any third party we work with is required to maintain the confidentiality and security of your information and to process it only as instructed by Juan36T, consistent with this Privacy Policy.

5. Data Retention

We keep your personal information only for as long as it's needed to fulfil the purposes outlined in this policy, or as required by Philippine law. Here's a general guide:

• Active accounts: Your data is retained for the entire duration of your account with Juan36T.
• Closed or inactive accounts: We retain necessary records for up to five (5) years after account closure to comply with AMLC record-keeping requirements.
• Transaction records: Deposit and withdrawal histories are stored for at least five (5) years to meet financial compliance obligations.
• Support communications: Retained for up to two (2) years to help resolve any follow-up disputes.

When your data is no longer needed, Juan36T will securely delete or anonymize it so that it can no longer be associated with you.

6. Your Data Privacy Rights

Under the Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules, every Filipino data subject has the following rights. As a Juan36T player, you can exercise all of them:

• Right to be Informed: You have the right to know what personal data Juan36T collects and how it's used — which is exactly why this policy exists.
• Right to Access: You can request a copy of all personal data we hold about you at any time.
• Right to Rectification: If any of your details are inaccurate or outdated, you can ask us to correct them.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: You can object to processing your data for direct marketing or profiling at any time.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
• Right to Lodge a Complaint: If you believe Juan36T has mishandled your data, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, contact our Data Privacy Officer at support@juan36t.com. We will respond to all valid requests within fifteen (15) business days as required by law.

7. Security Measures

Juan36T invests heavily in technical and organizational security to protect your personal information. Our security framework includes:

• AES-256 encryption for data stored on our servers.
• TLS 1.3 for all data transmitted between your browser and our platform.
• Two-factor authentication (2FA) available for all player accounts.
• Regular third-party security audits and penetration testing.
• Strict internal access controls — only authorized personnel can access player data, on a need-to-know basis.
• 24/7 intrusion detection and monitoring systems.

While no online platform can guarantee 100% security, Juan36T commits to applying industry best practices and promptly notifying affected players in the unlikely event of a data breach, in accordance with NPC reporting requirements.

8. Cookie Policy

Juan36T uses cookies and similar tracking technologies to enhance your experience on our platform. Here's what we use and why:

• Strictly Necessary Cookies: Required for login sessions, security, and basic platform functionality. These cannot be disabled.
• Preference Cookies: Remember your settings (e.g., preferred language, notification preferences).
• Analytics Cookies: Help us understand how players use Juan36T so we can improve our games and features (data is aggregated and anonymized).

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to play or transact on juan36t.com. Note that blocking strictly necessary cookies may prevent you from logging in.

9. Children's Privacy

Juan36T is an online gaming platform strictly for adults. We do not knowingly collect personal information from anyone under eighteen (18) years of age. Age verification is a mandatory part of our registration process.

If we discover that a minor has registered an account, we will immediately suspend the account, delete all associated personal data, and refund any remaining balance in accordance with applicable regulations. If you believe a minor has registered on our platform, please contact us at support@juan36t.com right away.

10. Changes to This Privacy Policy

Juan36T may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance from the NPC or PAGCOR. When we make material changes, we will:

• Post the updated policy on this page with a revised "Last Updated" date.
• Send a notification to your registered email address at least seven (7) days before the changes take effect.
• Display a prominent notice on the Juan36T homepage for significant updates.

We encourage you to review this page regularly to stay informed. Continuing to use Juan36T after an update takes effect means you accept the revised Privacy Policy.

11. Contact Our Data Privacy Officer

If you have any questions, concerns, or requests related to your privacy rights or this Privacy Policy, get in touch with Juan36T's designated Data Privacy Officer (DPO):

• Email: support@juan36t.com
• Platform: Live Chat available 24/7 on juan36t.com
• Response Time: Within fifteen (15) business days for formal data privacy requests.

You also have the right to escalate unresolved concerns to the National Privacy Commission of the Philippines (NPC). More information is available on the NPC's official government website.